Cancellation and Alteration Policy

All alterations or cancellations must be made in writing and will be acknowledged by email.

Notification should be sent to Conference Co-ordinators at: apga@confco.com.au

Cancellation and Substitution

An administration fee of $220.00 will be charged to any participant cancelling before Friday 15 September 2023.

All cancellations received after Friday 15 September 2023 will be required to pay full registration fees.

You may substitute delegates at any time by providing reasonable advance notice to Conference Co-ordinators

Convention Cancellation

If the Convention cannot proceed due to conditions beyond the control of APGA the event will proceed in a virtual format. Your registration will be transferred. You will have the option to proceed with a virtual registration or roll over your fee to 2024.

If a virtual format is not offered, you will be entitled to a full refund of any fees paid less any costs incurred that were not refunded to APGA. There will be no additional liability to APGA for travel costs, hotel costs, or any other associated costs.

Delegate Cancellation: Medical

If, on medical grounds, you are unable to attend the convention, you must cancel your attendance in writing. A full refund less the cancellation fee will be considered in this instance. However, you will be asked to provide additional details.

Exhibition Cancellation

Information on the Exhibition cancellation policy can be found in the Exhibition Manual.

Accommodation

All cancellations and amendments must be made in writing to Conference Co-ordinators and will be acknowledged by email.

Cancellation fees will occur from 30 days prior to the Convention. If a booking is cancelled or reduced within 30 days prior to arrival, the credit card provided will be charged unless the room(s) can be resold.

It is important to note that if you are unable to attend due to COVID-19, the hotel cancellation terms will STILL apply, we recommend all attendees to look at travel insurance.

Full payment of your account will be required at the time of your arrival.  NOTE: Some hotels may charge a deposit or process pre-authorisation to ensure the validity of the card supplied. Check the hotel’s individual terms when booking.